Diogenes will likely be shooting from the hip for this call. - Building the Offboarding process - Building the email forwarding process with full email communication and error logging to tickets - integrated the Custom Attributes, email forrwarding, email forwarding rules, and all systems we and our users currently access - FDE Experience and how we tested our processes to confirm the best workflow and categorization - figuring out how to upload files on restricted bandwidth - writing out documentation for other Field techs to ensure they could follow this coding - Marsel Blake Killingsworth C-Suite and the C-Suite of PM's that report to the C-Suite. Head Project Manager (PM) made them look bad on purpose... they have a track record of doing this too... Have the story about Daniel finding Azure Runbooks and how we "had been working on Azure Runbooks together".