"operation": "MAILBOX_FORWARDING_FOR_SINGLE_USER", Need to add in the new CustomAttributes to ensure this is automatic "operation": "ENABLE_FORWARDING_FOR_MAILBOX", Need to add in the new CustomAttributes to ensure this is automati #### Offboardings Tiffany O'Hare Doris Hobbs Alisa Tate A Currenrtly working with the Email Forwarding template that we have in FreshService in order to change the different ways that it's currently seeing our output. My desired outcome is to ensure we have an automated process for Temp Forwarding and Term Forwarding ### Temp Forwarding On the note of Temp Forwarding, i need to ensure i have the Start Date, End Date, User forwarding, User forwarding to. This will allow for me to calculate the difference between the two dates, output this as a variable, and setup the automation to start on the Start Date, then check daily and remove 1 day from the "Between-two-dates"/Difference-in-Dates variable. Doing so will ensure that the User is only forwarding for their expected forwarding period, and when the period runs out we automatically stop the forwarding and return the user to their default state. A revision to this script and a later part to add would be an automated email sent to the forwarding user that informs them on the process of returning to work, and provides them with the necessary documentation (via links, attachments require an Azure storage account) to re-onboard themselves. #### **Variable Needs** - FWDStartDate - FWDEndDate - FWDPeriodinDays - FWDingUser - FWDingUserPersonalEmail - FWDingToUser - Link for User to sign in anew? # Side Notes and Considerations ## Differences for multiple user Forwarding When looking at the operation below (line 1590 in FS Automation Runbook) "ENABLE_FORWARDING_FOR_MAILBOX" { We need to account for the email forwarding rules that this creates after the initial Forwarding user. Any rule created in a mailbox using the prefix "Azure Runbook FWD" should be removed at the same time as other Forwarding Stops. This would include Term Forwarding and Temp Forwarding. ""